You may cancel before dispatch. Once the product is shipped, cancellation may not be possible — then return policy applies.
The customer is responsible for any customs, duties, or taxes imposed by local authorities.
Yes, for certain products and locations, we may provide installation or on-site setup. Please check with us before purchase.
Yes, all specs in our listings are as provided by the manufacturer. If you find a discrepancy, contact us and we will verify / rectify.
Once your order is dispatched, we share a tracking number via email / SMS. You can use that to see status on courier website.
Yes, we cater to bulk orders and B2B clients. Please contact our sales team with your requirements for a custom quote.
Many of our products come with manufacturer warranty. For service, we can coordinate with authorized service centers or help you with troubleshooting.
In that case, please contact us with photographs of damage/defect. We will arrange a replacement or refund as per policy.
Yes, we offer returns or replacements under certain conditions:
The product must be unused, in original packaging
Report the issue within N days (e.g. 7 days) of delivery
Replacement or refund will be processed after inspection
Typically X to Y working days (you can fill your expected range, e.g. 3-7 days) after order confirmation. For remote areas it may take a bit longer.
Yes, we provide pan-India delivery. Shipping charges and delivery times vary by location.
We accept (for example) — credit/debit cards, net banking, UPI, and possibly cash on delivery (if available in your region).
You can browse our catalog, add products to the cart, and checkout. At checkout you’ll select payment method, shipping address, etc.
HiTech AV Store is an online platform specializing in broadcasting, audio-visual, and related electronics equipment. We supply high quality products across India.
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